Support Help

Support Help – #back to top #

Please remember you have purchased a very affordable theme and you have not paid for a full-time web design agency. Occasionally we will help with small tweaks, but these requests will be put on a lower priority due to their nature. Support is also 100% optional and we provide it for your connivence, so please be patient, polite and respectful.

Please visit our Support Forum or ask question Avadantathemes

Support for my items includes:

  • * Responding to questions or problems regarding the item and its features
  • * Fixing bugs and reported issues
  • * Providing updates to ensure compatibility with new software versions

Item support does not include:

  • * Customization and installation services
  • * Support for third party software and plug-ins

Before seeking support, please…

  • * Make sure your question is a valid Theme Issue and not a customization request.
  • * Make sure you have read through the documentation and any related video guides before asking support on how to accomplish a adviso.
  • * Make sure to double check the theme FAQs.
  • * Try disabling any active plugins to make sure there isn’t a conflict with a plugin. And if there is this way you can let us know.
  • * If you have customized your theme and now have an issue, back-track to make sure you didn’t make a mistake. If you have made changes and can’t find the issue, please provide us with your changelog.
  • * Almost 80% of the time we find that the solution to people’s issues can be solved with a simple “Google Search”. You might want to try that before seeking support. You might be able to fix the issue yourself much quicker than we can respond to your request.

Version History – #back to top #

You can find the version history (changelog.txt) file on avadanta-profullpackage.zip folder or you can check changelog on theme sale page.

Once again, thank you so much for purchasing this theme. As I said at the beginning, I’d be glad to help you if you have any questions relating to this theme. No guarantees, but I’ll do my best to assist. If you have a more general question relating to the themes on ThemeForest, you might consider visiting the forums and asking your question in the “Item Discussion” section.